Are you hunting for a job in Mumbai? There are several vacancies in the BPO sector. Most of the responsibilities are handled on a call. Though the tasks are handled on a call, it’s not that easy. We can say that it’s almost equal to a call centre jobs in Mumbai or a customer care or customer service. Anything would be appropriate. You might think who would get a job here or who would even think of getting a job here. But, it’s not at all a bad job. The people who need money, the people who are bored sitting idle, the people who love interacting with new people, the people who are planning to settle down at an early stage, the people who want experience in their profile and many such people would definitely opt for a job like BPO (Business Process Outsource)
There is no educational limit for one to get a job into BPO. Anyone and everyone can apply for this post anytime they feel like. What you must necessarily need is fluency in English, stunning vocabulary, optimistic attitude and excellent listening power and yes also an amazing actor. You might be curious to figure out why actor? It’s because you need to act fresh though you are tired, you need to act calm though you are angry, you need to act like a helping hand though you are frustrated and many more. Also you should be able to deal with your personal and professional life properly.
If you let your personal life hinder your professional life, your boss will definitely attack both of them. The chances of you being knocked out could increase. You should be adaptable in sort of situation which comes across you. For example, it may happen that there is some major issue caused in the service or product you provide to your customers, and customers are bombarding negative feedback. Your role is to manage this situation and apologising people for whatever happened. Only apologising won’t do for hell lot of customers. You should have a fabulous convincing power else your company or your clients’ company could shut down. Since you alone can’t handle all the customers, you should be able to iterate your work forming an immediate team. Apart from just knowing English, you should also know other American languages which would increase the possibility of you being hired.
Say, you are a Punjabi but you know various languages like Hindi, Marathi, Gujarati, American English, French and German. You are definitely going to be short listed then. If you aren’t good at managing out the work, they will train you for a while but once you grasp everything, they start allotting you work. For this you need to be a good learner too. The requirements for this job are totally on practical basis. One could hone enough of practical knowledge though they aren’t educated. While education this practical knowledge would definitely help the person to score well. It would be like multiple advantages of just one job.